Privacy Policy

 

This Privacy Notice for Helen Mills describes how and why we might access, collect, store, use and share your personal information when you use our services, including when you visit our website at http://www.helenmills.co.uk or engage with us in other related ways.

Questions or concerns? If you have any questions or concerns, please contact us at hello@helenmills.co.uk.

Summary of Key Points

What personal information do we process? When you visit or use our services, we may process personal information depending on how you interact with us and the choices you make.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide and improve our services, communicate with you, and to comply with law. We only process your information when we have a valid legal reason to do so.

How do we keep your information safe? We have appropriate organisational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located, you may have certain rights regarding your personal information.

1. What Information Do We Collect?

Personal information you provide to us

We collect personal information that you voluntarily provide when you express an interest in our services or contact us. The personal information we may collect includes:

    • Email addresses

    • Names

    • Contact or authentication data

    • Booking details via Calendly

Payment Data. If you make a purchase, payment data is handled and stored by Stripe. You can view their privacy policy at https://stripe.com/gb/privacy.

Sensitive Information. We do not process sensitive information.

All personal information you provide must be true, complete and accurate.

Information automatically collected

We automatically collect certain information when you visit our website. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser type, operating system and other technical information. This information is primarily needed to maintain the security and operation of our services.

Like many businesses, we also collect information through cookies and similar technologies. We use WordPress cookies for basic site functionality.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

    • To deliver our services to you — we may process your information to provide you with the requested service.

    • To respond to your enquiries — we may process your information to respond to your questions and solve any potential issues.

    • To send administrative information — we may process your information to send you details about our services and any changes to our terms and policies.

    • To fulfil and manage your bookings and orders — we may process your information to manage bookings, payments and exchanges made through our services.

    • To save or protect an individual’s vital interest — we may process your information when necessary to prevent harm.

3. What Legal Bases Do We Rely On?

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following:

    • Consent — we may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.

    • Performance of a contract — we may process your information when necessary to fulfil our contractual obligations to you.

    • Legal obligations — we may process your information where necessary for compliance with our legal obligations.

    • Vital interests — we may process your information where necessary to protect your vital interests or those of a third party.

4. When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following situations:

    • Business transfers — we may share or transfer your information in connection with any merger, sale of company assets, or acquisition of all or part of our business.

We have not disclosed, sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months. We will not sell or share personal information belonging to website visitors, users and other consumers in the future.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our services. We use cookies to maintain the security of our services, prevent crashes, fix bugs, save your preferences and assist with basic site functions.

We also use Google Analytics to track and analyse the use of our services. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy practices, please visit the Google Privacy and Terms page at https://policies.google.com/privacy.

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, though this could affect certain features of our services.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law. We will keep your information for no longer than 6 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our services is at your own risk. You should only access our services within a secure environment.

8. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from or market to children under 18 years of age. By using our services, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at hello@helenmills.co.uk.

9. What Are Your Privacy Rights?

If you are located in the EEA, UK, Switzerland or Canada, you have certain rights under applicable data protection laws. These may include the right to:

    • Request access and obtain a copy of your personal information

    • Request rectification or erasure of your personal information

    • Restrict the processing of your personal information

    • Data portability (where applicable)

    • Object to the processing of your personal information

To make such a request, please contact us using the details provided in section 12 below.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

Withdrawing your consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time by contacting us at hello@helenmills.co.uk.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (DNT) feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

11. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this notice. We encourage you to review this Privacy Notice frequently.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us by:

    • Email: hello@helenmills.co.uk

13. How Can You Review, Update or Delete the Data We Collect From You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To exercise these rights, please contact us at hello@helenmills.co.uk.

This Privacy Policy was created with the assistance of Termly’s Privacy Policy Generator.